Requests across too many channels
Emails, calls and messages do not converge into a manageable queue.
Support and customer portals
Customer Service configurabile
Customer service built around your promises.
Tickets, SLAs, assignments, communications and the customer portal become one operational process configured in hours and connected to orders, products and contracts.
Hours to the first prototypeOne platform that evolvesNo rigidity in the process
Calypso Customer Service
✓Workflow active
+1Task created
01Structure in hoursFields, relationships and roles
02Prototype in one dayViews, workflows and dashboards
03Continuous evolutionNew modules without starting over
The problem to solveYou do not need another standard.
You do not need another standard.
You need your process, made digital.
Calypso dramatically shortens the distance between requirement and application: what is defined with the team quickly becomes usable and verifiable.
Incomplete context
Agents must search for orders, products, contracts and history across different systems.
SLAs are difficult to measure
Priorities, acceptance and resolution times are inconsistent.
Configurable processesEverything your customer service team needs.
Everything your customer service team needs.
Without the burden of a monolithic project.
Every area shares the same data, permissions and automation core. The result is specific, but never isolated.
Secure portal
Each customer opens tickets and views only their own data.
Triage
Category, priority and assignment guided by rules.
SLAs and calendars
Deadlines, escalations, public holidays and service hours.
Support Kanban
Boards by queue, technician, priority and status.
Customer context
Orders, assets, products and history visible within the ticket.
Service dashboard
Volumes, resolution times, backlog and causes ready to explore.
The platform behind the solutionNot a closed application.
Not a closed application.
A system that keeps growing.
Each industry solution natively inherits every Calypso Business Platform capability.
Explore the full platform →Charts and KPIsGDPR-ready fieldsTasks and activitiesCalendarsKanban / boardsPlanners / matricesMultidimensional analysisPower BI readyBarcodes and QR codesMapsSynoptic panelsAPIs and webhooks
Operational outcome
Development speed that becomes business speed.
The value is not only going live sooner: it is being able to change the system whenever the process changes.
- ✓Requests collected in one workflow
- ✓Priorities and SLAs that can truly be governed
- ✓Customers informed without chasing the back office
- ✓Measurable causes and workloads
From requirement to prototypeShow us a process.
Start your requestShow us a process.
We turn it into something you can use.
We start from a real workflow and quickly show how it would work in Calypso.
FAQ Customer Service
The most common questions before getting started.
The starting point is always the real process, not a list of modules to purchase.
Yes. The secure area filters records connected to the authenticated user while shared price lists or content can remain visible to everyone.
Yes. Workflows, conditions, tasks and notifications manage categories, priorities, deadlines and hand-offs between groups.
Yes. Relationships and insights connect the ticket to operational information already held on the platform.